Resolve cash discrepancies in 4 steps

A cash discrepancy often has several causes:

1. A transaction has not yet been registered in the till.

2. A transaction has been registered twice, or a refund has not yet been processed.

3. A transaction has been registered with a payment method that was not used for settlement.

These are the steps to resolve a cash discrepancy:

1. Cash discrepancy where the total amount is too low.

Solution: A transaction may be missing from the system. Create it.

1. In the menu, click on Close Till or on Daily Closing Overview if it concerns a previous closing. Investigate which amount is missing.

2. On this page, you can also see the transactions created during the last till opening, grouped by category. Based on the amount, you may be able to discover which transaction is missing.

You can also click on Transactions in the menu to view all created transactions.

3. Create the missing transaction in the till.

4. Reload the Close Till page and close the till if the total amount is now correct.

5. Was the till already closed? Then go to the statistics page, select the date and times, and download/print your statistics report.

2. Cash discrepancy where the total amount is too high.

Solution: A transaction has probably been created twice, or a cancellation/return has not yet been registered. Delete the transaction or process the refund.

1. In the menu, click on Close Till or on Daily Closing Overview if it concerns a previous closing. Investigate which amount is too high.

2. On this page, the transactions created since the till opened are also visible, grouped by category. Check if any transactions have been created twice. (In this case, the time and the amount paid are often very similar).

3. Delete the transaction or process a refund.